Delivery and returns policy
Prices on our website include delivery to mainland UK addresses.
If you are out of our ‘free delivery zone’, please do not hesitate to contact us and we will let you know if delivery to your location is possible and what the cost will be; this will be dependent on size, fragility and your delivery location.
a. We will deliver the goods to the address you specify for delivery in your order. Please ensure the address and postcode is correct at the time of ordering. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery on your order confirmation email, however, delivery times are not guaranteed and dependent on our courier service. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange a mutually convenient alternative time.
b. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
c. Before placing an order, please measure carefully to ensure that your furniture will fit into the room it’s intended for and that it will also fit through any passages, access gates, stairwells, landings and internal doors. Seafield House Interiors cannot be held accountable for furniture that doesn’t fit. Should it not fit and has to be returned to us we will charge return costs to the value we paid our courier for your delivery. Please note, this will not be the same day as our drivers are booked on specific routes and will need to be allocated a new job.
d. Prior to your delivery, please ensure the route is clear and free from obstructions such as ornaments and also ensure access to the property is clear for our couriers.
Risk and Ownership
Risk of damage to or loss of the goods passes to you at the time of delivery or if you fail to take delivery at the agreed time. You will only own the goods once they have been successfully delivered to you. Goods supplied are not for resale.
Cancellation Rights and Returns
We hope that you will be delighted with your order, however, there may be an occasion where you need an exchange or a refund.
a. If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within fourteen days following your receipt of the goods or the date on which we began provision of the services.
Seafield House Interiors is a UK company which upholds The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your Statutory Rights are Not Affected.
We are confident that you will love your order as much as we do, however, if you wish to return an item, please follow the instructions below:
b. Damaged or faulty items
If your item is damaged or faulty:
i. contact us by email at email@example.com within 14 days of receiving your order. You must email requesting to return an item/s , you will be sent a returns approval code and return instructions. Please note, some orders will need to be returned directly to suppliers so please do not send them until you receive approval and instructions of where to return the item/s
ii. if your item is damaged or faulty, we will require photos of the damage to be emailed to us with 3 days of receiving the item. Please inspect your items as soon as they are delivered.
iii. you will be sent ‘free returns’ instructions. You will need to return the damaged item to us so please do not dispose of damaged or faulty items or their packaging unless advised to do so by us.
iv. please look after your damaged/ faulty items as they and they must be returned with no further damage and in the original packaging. This is both the box they came in and the box they were sent in filled with the protective packaging.
v. we will send out a replacement item to you as soon as possible. If instead you would like a refund, we will refund the full cost of your order including postage, if applicable, once we receive the returned damaged or faulty item.
c. Unwanted items
If you decide you would like to return your item/s:
i. contact us by email at firstname.lastname@example.org within 14 days of receiving your order. You must email and you will be sent a returns approval code and return instructions. Please note, some orders will need to be returned directly to suppliers so please do not send them until you receive approval and instructions of where to return the item/s
ii. we must then receive your returned item/s within 14 days of your return approval date for a return.
iii. please look after your unwanted item/s once you have decided to return them, they must be returned undamaged and in the original packaging. Please also note, if the packaging is not in the same condition or the item is damaged in any way upon its return then there may be a slight reduction in your refund.
iv. you are responsible for the cost of returning your items. We recommend using a tracked and insured returns service, as we are not responsible for lost returns.
v. once we have received your return, we will process your refund. We will be unable to process your return if unwanted items are returned to us damaged. Unfortunately, we will not refund shipping costs for unwanted items.
Please note, refunds will normally show in your account within 3-5 days but sometimes can take longer especially when paying via PayPal.
Please additionally note that we will not accept the return of any damaged or incorrectly supplied products where you fail to notify us of this within fourteen days of receiving them.